Moral and motivation report - Working with people in teams. Essay

Moral and motivation report - Working with people in teams. toll OF REFERENCE==================I Amanda Robinson, Assistant Personnel Manager with James Watt Hotel,have been asked by the Personnel Manager to submit a report on thesubject of Moral and Motivation indoors the organisation. This reportis a result of problems that have been highlighted by a preliminarysurvey conducted by an freelance body. hatch to be submitted by 28January 2003.PROCEDUREAfter studying the preliminary report I spent 2 weeks researching theproblem of Moral and Motivation within the hotel. My research took theform of observations and face-to-face interviews. Also researched werethe personnel records of staff within the hotel.My observations gave me insight into how staff interacted with eachother, management and our customers.Face- to- face interviews randomly selected from various departmentswithin the hotel gave me great insight into more detailed problems andgrievances felt by a number of staff.My re asoning for researching personnel records was to collectinformation on indicators of low clean-living such as level of absenteeism,level of grievances, incidence of complaints and the high level ofstaff turnover.FINDINGSThe following problems have been identified from the preliminarysurvey conducted by an independent body.* Staff believe they are over traveled.* Staff believe pay is low.* Staff believe promotion prospects are unforesightful.* Staff believe little/no learning is presumptuousness.* Staff believe they are not encouraged to air grievances.* Staff perceive a them and us attitude between them and management.* Staff believe communications are very formal.* Staff are touch that they are not consulted when new investments/equipment is ordered.* An analysis of customer complaints suggests unpleasant atmosphere miserable staff and poor service throughout the hotel.The survey also revealed a wide cross-section of managerial styles.Some members of management were only c oncerned about getting workcompleted, with no regard to the welfare of employees, some wereconcerned with only the welfare of employees with no concern for thestandard of work, and then a few were neither concerned for theemployees or the standard of work.After spending 2 weeks conducting my own rese... ...peak at length.It helps employees to unload problems and its believed that theemployee benefits psychologically. Outside agencies should be used togive the interviews to eliminate interviewer bias.EXIT INTERVIEWS- This is given when an employee is leaving theorganisation. This benefits the organisation as they receive a morehonest reply as the leaving employees feels he puke speak more easily.This can provide essential information on moral and motivationproblems throughout the hotel.CONCLUSIONSimply by making a few adjustment in our working procedures can havegreat impact on others. Simply by saying please and thank you can lifta persons spirits. At the end of the day the loser is the hotel, ascustomers just wont return. It is vital to remember that all changesmust be on going and monitored to judge their effectiveness. regainthat a happy customer will tell only 3 people, whereas an unhappycustomer will tell nine other people. For the continued achiever ofthis organisation we cannot ignore these problems.For clarity on any aspect of this report please do hesitate to contactmyself, Amanda Robinson, Assistant Personnel Manager, ext 1888